Refund policy

There are a few important things to keep in mind when returning a product you purchased online/pick-up from Cali Blossom:

• You have 14 calendar days to return an item from the date you received it.

RETURNS

Returns are ONLY acceptable thru shipping.

STEP 1: Check to see if you qualify for a return
To start a return, you can contact us at support@cali-blossom.com and include your 1) full name, 2) your order number and 3) the name of the item(s) you wish to return and the reason why. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

STEP 2: Ship the package back to us
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You will be responsible for the return shipping charges.

You can always contact us for any return question at support@cali-blossom.com.

 

Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of damaged or incorrect item(s) and photos of the packaging.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (Shipping fee is not refundable.)

Lost or Damaged Package

Cali Blossom is not responsible for any damaged or lost packages that may occur in transit. It is the responsibility of the customer to track & monitor its status. However, we will do everything in our power to assist you. If your package is damaged or lost, Please contact the carrier.