If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
Products and Orders
Q: Are the products authentic?
All our products are authentic.
Q: How to use your products?
Each product has different materials and care instructions. Please check the detail on product page.
Q: Why is my order delayed?
Orders may experience delays due to various reasons such as unknown shipping address, weather condition, unconfirmed payment, response delays, and more.
Please contact us using our contact form (button below). We will resolve it as soon as possible.
Q: Can I cancel or change my order?
Cancellation or modification is only possible before product dispatch. Once the product has been dispatched, orders cannot be canceled or changed.
You can request a return after receiving the product. Logistics costs for shipping and returning products are not refundable, and depending on the payment method, a refund may incur a fee.
For more information, please visit our Customer Service Center.
If you wish to cancel or change your order, please contact the manager via email or WhatsApp.
Q: Do you offer any discounts?
We may occasionally offer discount coupons, promotional sales, and free shipping for events. Please sign up for our Newsletter to receive offers, discount coupons, and free shipping events notifications.
Shipping and Delivery
Q: How long will it take to ship my order?
The delivery times vary depending on the destination country but typically take approximately 3-10 business days. This timeframe is based on International Courier, EMS, DHL, FEDEX, or similar services, and may be subject to change depending on the logistics situation in the destination country.
Please note that unforeseen circumstances such as natural disasters, political situations, or customs delays are not included in this estimate.
Q: Do you offer tracking numbers?
Yes, we do. All our items will be shipped by major carriers and the tracking numbers will be issued. You may find the tracking numbers under the order history on your account page.
Q: I have not received my order. Whatshould I do?
If there are no tracking numbers on your order history on the account page, please contact us immediately.
If you have a tracking number but the tracking information is not showing or not updating, it could be due to the carrier's delivery procedure system error. You may contact the carrier's customer support or our support team to assist you regarding your order and delivery status.
Q: What is the shipping cost?
The shipping cost is different by the products, order weight, order amount, and order quantity. The shipping cost will be calculated at the checkout. However, we occasionally offer free shipping for promotional items and events. Please sign up for our Newsletter to receive offers, discount coupons, and free shipping events.
